• We want you to be happy with your order and ask that you check it over as soon as it arrives.  Let us know without delay if you think that you’ve received the wrong item or anything is damaged. If items are delivered in a damaged condition they must not be used if you intend to return them.

• If the outer packaging is damaged please note that on the courier’s paperwork, take some photos and open to check if the products inside are OK.  If not please get in touch with us to make arrangements for their return and replacement or refund.  The courier won’t be in a position to simply take them back.  You need to take good care of the products while they are in your care.

• We’ll cover the postage/courier cost to return defective items to us.  We will check them over and where defects or other errors are confirmed we will contact you to arrange for a repair/replacement or a refund.  Where the items are confirmed to be non-defective we can arrange to return them to you if you wish to pay the return postage/courier cost otherwise we can arrange for a refund.  The amount of the refund will depend on how soon the goods are returned to us, and will be reduced by the cost of the postage/courier incurred in returning it to us. Refunds may also be reduced if the product isn’t in its original packaging and in resaleable condition.

• If a large item is being collected from the purchasers and we make arrangements for a courier to collect someone must be at the agreed collection address at the appointed day / date so that the courier can collect the item.  Failure to allow the courier to collect the item on the arranged date will require the courier to be rebooked and the additional booking fee will be deducted from any refund given (this is usually £85 plus VAT per collection date)

• Goods will generally only be collected from the delivery address, or by negotiation from a friend or neighbour.  We cannot arrange for collection or return postage for goods that have subsequently been taken out of the UK.

• Your consumer rights allow you to cancel contracts for the purchase of most goods without reason up to 14 days from the day after delivery.  This does not apply to custom made, personalised goods or perishable items.  DVDs and CDs can only be returned if unopened. If you are unsure as whether you can return any goods, please contact us for advice.

• Once the order has been despatched it is not possible to cancel the delivery, and the delivery driver is not in a position to simply take the parcel back. Please accept delivery then contact us to start the returns process. 

• If you want to cancel please send us an email to parrot-supplies@mail.com for cancellation authorisation before sending the item/s back to us.  This is very important to enable us to link returns to the correct account also make sure a note is inside the parcel with your name and order number if this isn't done it will cause delays linking the returned goods to you and cause delays with any refund from being processed.

• If you cancel your purchase, you must arrange and pay for the goods to be returned to us at (Parrot Warehouse, Unit 2b (2&3) Bilsthorpe Business Park, Eakring Road, Bilsthorpe, Newark, NG22 8ST). You must do this within 14 days of notifying us of your wish to cancel.

• You will be responsible for the cost of returning the item/s to us.  Please note that our delivery charge of £5.99 is a standard fee and may not reflect the actual cost of postage/courier fee.  It may therefore cost you more than £5.99 to return the items to us.  

• We recommend that you send them with courier tracking and covered by sufficient insurance as we are unable to take responsibility for the package until we have received it.Please obtain proof of posting so that this can be produced in case of any loss or damage in the post.

• All returned goods must be as new, unused and in all their original packaging in order to qualify for a full refund.  We recommend that you take special care to repack all items to prevent any  damage while they are being returned to us.  This might include bubble wrap between panels and secure ties to stop parts from moving.  Large parcels should be securely re-taped around the top, bottom and sides, and all open edges sealed so no parts can fall out.  We regret that we will have to reduce our refund for any damage incurred to the goods and or their packaging.

• Refunds are provided within 14 days of our receipt of the returned goods and will be made to the same card which was used for the purchase

• You have the right to receive a refund for goods cancelled in accordance with the above terms. However, if you would prefer to receive alternative equivalent goods from us, or a credit note, please let us know and we can consider appropriate options.

• We reserve the right to cancel the contract between us if:

o we have insufficient stock to deliver the goods you have ordered;

o we do not deliver to your area; or

o one or more of the goods you ordered was listed incorrectly due to a mistake on our website including a typographical error, or an error in the pricing information received by us from our suppliers.

• If we do cancel your contract we will notify you by e-mail or otherwise in writing and will re-credit to your account any sum deducted by us from your payment card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss, inconvenience or disappointment suffered.