• We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

• Please use full street address; we cannot deliver to PO boxes.  Incorrect or incomplete addresses may result in your parcel being delayed or even returned to us which will incur re-delivery charges.

• We are happy to arrange delivery to a friend, relative, neighbour or business address if this is more convenient, you can choose this option at the checkout

• Delivery will be made as soon as possible after your order is accepted and usually within 2-3 working days Not Guaranteed.

• Most orders are dispatched the same day and 95% of orders are delivered in 2-3 working days (excluding Saturday, Sunday and bank holidays) however this is an estimate and not a guarantee- large items and some rural areas may take longer than the advertised time. Your parcel will usually arrive by either Royal Mail, DPD, Evri, DX, or Parcelforce, depending on the size and weight of the order.

• If your order contains an item which is currently out of stock but due back in stock over the next few days, we will wait until the whole order can be dispatched together up to a maximum on 30 days from the date when you placed the order. Should an item be particularly urgent please state this at the time of ordering so we can contact you if there is any delay.  Where the item is out of stock and not due to arrive in the next 30 days we will inform you so you can decide whether you want to wait, or amend your order.

• Where you have selected priority delivery  (1 - 2 Working days), please see our website or contact us for delivery methods and rates

• You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.  If you exercise your right to cancel the contract after receipt of the goods you must take good care of them and make sure we receive them back in as-new condition.

• Once the order has been despatched it is not possible to cancel the delivery, and the delivery driver is not in a position to simply take the parcel back. Please accept delivery then contact us to start the returns process. You will be responsible for the cost of the return.

• Failed deliveries – we share tracking details so that you can see when your order will be delivered. Please make the necessary arrangements for someone to be available to take delivery of the parcel. We regret that failed deliveries will necessitate a return visit by the courier and, where this additional visit is due to no one being available to take delivery of the parcel the additional cost may be charged on top of your order. Please contact us if you have any concerns over the time/day of your scheduled delivery.

• Most UK parcels are sent by Royal Mail, DPD, Hermes, Parcelforce or DX Freight Unfortunately we cannot guarantee a specific time for delivery on the Standard delivery service

• ADDITIONAL DELIVERY COST Please note some items like large parrot cages may require an additional postage surcharge to be delivered in certain areas e.g Northern Ireland, Ireland, Scotland, Isle Of Man, Isle of Wight. your welcome to contact us to check this before placing an order.